FREQUENTLY ASKED QUESTIONS

You can log on to the websitea www.chetak.com to book and buy a Chetak vehicle online.
When you click on Buy Now, you need to select a vehicle variant, colour, State and City and on click of “Submit”, you will be prompted to login or register to proceed with payment and booking if your selected city has a Chetak dealership.

When you select a vehicle variant, colour, State and City and on click of “Submit”, you will be prompted to login or register to proceed with payment and booking if your selected city has a Chetak dealership. Alternately, you can click on “Register” link to register yourself by providing required details.

Your name, mobile number and email address are required to register on our website. You also need to set a password for your account to login in future. Kindly note that both, the mobile number and your email ID shall be verified through OTP for authenticity and to ensure security.

Verified mobile number and email ID are required for important communication from Bajaj Auto Limited/Chetak Technology Limited, your selected dealership and our authorised third-party partners such as insurance, finance and other services that you may avail of. Bajaj Auto Limited/Chetak Technology Limited does not share your data with any unauthorised third parties. For further details on how your data may be used / stored, please refer to the Privacy Policy.

This may happen when a user account with the same mobile number already exists in on our website. Please login using the mobile number.

If you are not able to login using the registered mobile number, please contact our customer care at customersupport@chetak.com

If you have already OTP verified and updated your new mobile number on our website, you can login with new mobile number using password or mobile OTP. If you have not updated your new mobile number, you can login using old mobile number and password. Once logged in, visit your profile to update and OTP verify your new mobile number for future logins and communications from us.

Ensure mobile number entered is valid and within network. Alternately, you can login using password you have created while registering with us.

Please ensure you enter the latest OTP received. If problem persists, wait for 10 minutes and try again.

Your account gets temporarily locked when you enter incorrect password or OTP multiple times within short period. Please revisit after 30 mins and try again.

Open the login page and click on “Forgot password” to reset the password. Your registered mobile number will be authenticated with OTP to allow you to reset the password.

Login with your current password or OTP and click on “My Profile” from navigation menu and click on “Change password” option. Your registered mobile number will be authenticated with OTP to allow you to reset the password.

Login to your account and click on “My Profile” from navigation menu and click on “Change” option displayed against your mobile number / email address. The mobile number / email address will be updated after successful OTP verification.

No. Once you change mobile number, you must login using the new number.

Yes. You can provide different mobile number and name for RTO registration. The login / registration details provided are required for accessing the website. Kindly note, you shall need to OTP verify the provided phone number. The communication from RTO office happens on the phone number provided for RTO registration.

The online booking service is being rolled out to dealerships in a phased manner. Vehicles may be available in only select states, cities and dealerships. If vehicle is not displaying for online booking for your selected state / city / Dealership, you may reach out to nearest dealership to book offline at dealership directly. To find a nearest dealership, please visit https://www.chetak.com/#locate-dealer

The booking amount is advance payment made to your selected dealership for online booking. The booking amount may vary for different vehicles. Kindly note, all the transactions and processes after online booking needs to be done by you at the selected dealership premises.

Ex-showroom price is a base price at which dealership sells a vehicle to customer including GST. However, it does not include registration, insurance, accessories, handling charges, other optional costs and their respective taxes.

The prices displayed on the website at the time of booking are ex-showroom prices at that point in time. Price is subject to change without notice. The actual price as on the date and time of invoice at dealership shall be applicable. The latest price shall also be available online for your reference.

The ex-showroom and on-road prices across cities / states may vary. The actual price as on the date and time of invoice at dealership shall be applicable. Kindly note, you need to book at a dealership / city where you have proof of address for RTO registration as per the laws applicable.

FAME-II subsidy benefit, as approved by department of heavy industries, Govt. of India, is available on the purchase of an electric vehicle. The FAME-II subsidy amount is displayed in the price breakup at the time of online booking.
Please note, the subsidy is available for a customer only on purchase of one electric vehicle (any make, any type of electric vehicle) and subject to approval from department of heavy industries, Govt. of India. Customer who has already availed subsidy benefit on any electric vehicle (any make, any type of electric vehicle) is not eligible for claiming FAME subsidy on the subsequent electric vehicles purchased.
The customer shall provide an undertaking with regard to FAME subsidy. The vehicle is sold subject to such an undertaking. Bajaj Auto Limited/Chetak Technology Limited shall not be responsible for the veracity of the said undertaking and any liabilities or consequences arising in case of false undertaking shall be the sole responsibility of the customer. Further, the customer shall indemnify Bajaj Auto Limited/Chetak Technology Limited or any of its associated parties against any losses or liabilities incurred by Bajaj Auto Limited/Chetak Technology Limited or any of its associated parties in the event of such losses or liabilities arising out of a false undertaking.
The final price at the time of invoice is inclusive of approved subsidies and customer shall make the full payment as on date and time of vehicle invoice.
FAME-II guidelines & rules, as communicated by department of heavy industries, Govt. of India, shall apply.

Each State Government has its own policy on electric two wheelers. Any State Government subsidy that is provided to Bajaj Auto Limited/Chetak Technology Limited as the manufacturer of electric vehicle, is passed on directly to the buyer in accordance with the applicable State Government policies. This would be reflected suitably in the price details under the heading of State Government subsidy (wherever applicable). Any State Government subsidy such as reduced registration charges or road tax would reflect as actual figures under road tax and registration. Other State Government subsidies may need to be claimed directly by the buyer from the Government in which case they are not shown in the price payable by a buyer. Buyers are advised to check with their respective State Government websites on the procedure for claiming subsidy. Terms & Conditions apply.

If your selected City does not have a Chetak dealership, you cannot make an online booking as yet.

However, we are in the process of adding more dealerships to the Chetak network across India to serve our customers better. Upon submitting the details (vehicle variant, colour, State and City), you can register for pre-booking (if your city is eligible) or register your interest.

Pre-booking of Chetak vehicle is provided in cities where a dealership is expected to launch soon.

If you pre-book, you would receive priority communication regarding test ride or booking of the selected variant from the dealership once they start operations in the selected city.

No, you can pre-book or register your interest only once by providing your full name, mobile number, email ID, and documents(in case of pre-booking) .

You are required to provide your full name, mobile number, email ID, Aadhar card number, Driving license number and upload a copy of your Aadhar card and driving license.
Your mobile number and email ID will need to be verified through OTP before pre-booking.

Aadhar Card is required as your identity proof. Driving License is required for offering the test ride once the dealership starts operation in the selected city.

Upon submitting your request for pre-booking, a Pre-Booking ID will be generated for you.
On the basis of this ID, you will receive priority communication regarding test ride and booking from the dealership as soon as they start operations in the selected city.

If you “Register your interest” with us, we will try to bring a dealership in your city on priority.
You will receive communication on priority once dealership is operational in your selected city.

You are required to provide your full name, mobile number, email ID, State, City and Pin code.
Your mobile number and email ID will need to be verified through OTP before registering your interest.

Yes. It is mandatory to register on website to book a vehicle. Name, verified mobile number and verified email ID are required to book a vehicle online.

Yes. You can book multiple vehicles on website. The online booking is limited to one vehicle at a time. Once you compete a booking for one vehicle, you can then make a separate booking for another vehicle. However, for purchase of electric vehicle, subsidies, if any, shall be applicable on purchase of only one electric vehicle (any model, any make) as per the applicable government regulations.

No. You are not allowed to book multiple quantities of the same vehicle online.

We are restricting the online booking of same vehicle model by a single customer to maximum of 3 bookings for most of the models. For some vehicle models, the limit may be different. For vehicles with Government subsidies (implicit or explicit), customer can book only 1 vehicle model. For purchase of multiple / bulk quantities for a single customer, please approach the nearest dealership physically.

When we do not receive a confirmation of your online payment for a booking, the booking status is displayed as “pending”. In case payment is not confirmed to us, the booking is auto cancelled, and if any money has been deducted from your account, it shall be refunded usually in 5-7 working days. In this case, you may re-book a vehicle again.

If your booking has failed due to non-payment or any other reasons, you may book a vehicle again. If any money has been deducted from your account, it shall be refunded to you usually within 5-7 working days.

The booking amount paid online shall be adjusted at the time of final payment. The net final payment details are available against your booking on the website. Alternately, dealer shall intimate your balance payment to be made.

The prices displayed on the website at the time of booking are approximate ex-showroom and on-road prices for reference purpose only. In case of any price revisions between online booking and vehicle invoicing at dealership, the actual price as on the date and time of invoice at dealership shall be applicable. You can always check the latest price online. Prices and taxes are subject to change without notice. The customer shall make direct payment to dealership for purchase of any additional products & services. Such products, services prices are not included in the on-road prices displayed online, unless explicitly highlighted.

While making online bookings, for most of the payment options, the payment gateway fee is not charged to you. However, the exact amount payable for a booking, including applicable gateway fees is displayed on payment page while making online payment on payment gateway.
For online final payment, customer shall pay the amount including the applicable payment gateway charges. For payment using Rupay debit cards and UPI payments, the payment gateway fee is not charged to you. Terms and conditions apply.

Through our payment gateway partner, we provide most of the online payment options such as

• Credit Cards
• Debit Cards
• Mobile Wallets
• Netbanking
• UPI

It may happen when we did not receive a payment confirmation from your authorised bank. Please check the booking status after some time. If we do not receive payment from bank, the amount deducted will be refunded to you by your issuing bank in 5-7 working days and booking status will be updated as “Cancelled”. You may book a vehicle again online.

The deducted money will be refunded to you usually within 5-7 working days. Please reach out to dealership or contact our customer care at customersupport@chetak.com in in case your refund is not processed within 7 working days.

Yes, your booking remains valid and all selected vehicle details as well as selected dealership remains the same as long as booking is not cancelled or modified by you. You can access your booking and complete the purchase process online by logging into www.chetak.com , using the same credentials.

Yes, you can access details of your prior purchases by logging into the www.chetak.com and visiting the “My Vehicles” Page online.

You can change your vehicle model or colour as per availability in the same dealership where you made original booking till you make a payment to dealership. Once you make full payment to dealership, no changes are allowed.

Please login to online website and go to “my bookings” by clicking on menu icon. In bookings section, click on “modify booking” to proceed with modification. The modification is allowed within the same dealership where original booking is made.

If the booking amount for a new vehicle is higher than the earlier booked vehicle, you are required to pay the differential booking amount online. In case booking amount for your changed vehicle is lower than amount paid earlier, the balance amount will be adjusted by dealership during final payment.

You can change the booking till you make balance final payment to dealership. No changes are allowed in booking once final payment is made to dealership.

The vehicles available in a dealership where you made original booking are displayed during modification of your booking. Hence, the vehicles which are not available in the dealership where you made original booking are not displayed during modification.

No. Once you make a booking with a dealership, you are not allowed to change the dealership. If you wish to modify a booking to new vehicle which is not available at the dealership, you may cancel the booking and make a new booking with the dealership where the vehicle is available. The cancellation charges for your original booking shall apply.

You can login to website and visit “my bookings” from menu icon where your booking is displayed. Click on “modify booking” and then “Cancel booking”, provide details and confirm cancellation. Please note, the cancellation charges as displayed during your booking and cancellation page are applicable.

Cancellation charges may vary by vehicle. The cancellation amount applicable for your booked vehicle is displayed during booking as well as on cancellation page.

You can cancel your booking till you make final payment to dealership. Once the final payment is made at dealership or online, you are not allowed to cancel the booking.

Yes. You can book online after cancellation.

After cancellation of your booking, you shall receive the refund after deducting cancellation charges in the same account, usually within in 5-7 working days. In case you do not receive refund within 7 days, you may reach out to dealership or contact our customer care at customersupport@chetak.com . In case of more than 89 days between your booking and cancellation, the refund shall be processed manually by dealership.

Usually, refunds are processed in 5-7 working days from the date of cancellation. In case you do not receive refund within 7 days, you may reach out to dealership or our customer care at customersupport@chetak.com.

The amount refunded is after deduction of the cancellation charges.

In case of failed booking, a booking amount is refunded usually within 5-7 working days. In case you do not receive refund within 7 days, you may reach out to dealership or contact our customer care at customersupport@chetak.com.

Once your booking is confirmed, you shall submit the KYC and RTO registration documents online. Once dealership verifies your KYC documents, you may purchase online insurance, apply for online finance, buy add-on (if available) and make online payment to complete the purchase process online.
Alternately, you may reach out to your selected dealership, for any assistance on insurance, finance, payment etc. to complete the purchase process.

This is because, the model you have booked from the selected dealership is not yet enabled for online purchase by the respective dealership. Once, the purchase is enabled, you may receive a communication to proceed with the remaining steps and make pending payment for your selected model.
Alternately, you may reach out to your selected dealership, for any assistance to complete the purchase process.

Once you make online booking, click on “Proceed to purchase” to upload documents and RTO details. The list of documents that needs to be uploaded can be seen in the respective section. Please ensure you upload all required documents in required formats.
Some dealerships / vehicles may not be available for online purchase journey. In such cases, once you make online booking, a message is displayed on the website informing you to complete the purchase process at dealership directly.

We support images (.jpg, .jpeg, .png) and PDF formats of up to 1 MB (per document) on website. We recommend the use of PDF. Please ensure to upload both sides of the address proof document, where applicable.

The documents submitted online are for RTO registration, insurance and finance. Please ensure that you submit the documents of the concerned person on whose name you want to do the registration as required, to avoid delays in vehicle registration and delivery.

With digital commerce, we support and encourage paperless electronic transactions. Hence, it is mandatory to upload the required documents online. In case of any difficulty in using the website, dealership shall assist you.

Once documents are uploaded online, please carry original documents for verification at Dealership. This is required as per KYC guidelines.

Please check the list of documents required for identify proof, address proof, finance and RTO registration purpose. Without valid documents, the process cannot be taken forward. Please contact dealership to know acceptable documents required for RTO registration.

You are expected to visit Dealership for physical verification of the documents. Once documents are physically verified by Dealer, it will be updated on the website.

In case, physical verification at dealership is completed, but the online website is still showing it as pending, please contact your dealership or our customer support team at +917709084000

If you have already submitted the documents and they haven’t been verified yet, you can always update the details as long as it is not verified.
In case they have already been verified mistakenly, you may ask your selected dealership to Reset the details for your booking. Post Reset, your application and other filled in details for KYC, RTO, Insurance, Finance and Add-Ons (as applicable) will be cleared and you can correct the information and re-submit the document for dealership verification.

Once you upload the documents, please contact and visit your selected dealership for physical document verification.

For online customers, we are currently providing motor vehicle insurance from "Bajaj Allianz General Insurance Co. Ltd.". We are in the process of onboarding more insurance providers in a phased manner.

Once you book a vehicle online and verify your documents at dealership, you can apply for online insurance by logging into website. Navigate to “My bookings”, Click on “Procced to purchase” on the booked vehicle, click on “Buy” displayed next to “Select online insurance” option.

Please note – you shall be redirected to insurance service provider website to select the online insurance plan. The vehicle details (like make, model, type but not limited to) selected / shared by you with us are pre-populated in the insurance page. You shall provide additional details as required and select the insurance plan & add-on covers, as required. Once the insurance plan is confirmed, you shall be redirected back to our website to complete the remaining process.

Plans change from time to time, and customers are expected to see the details online.
Your final premium amount will be calculated based on the plan and add-ons selected by you during online insurance purchase. The actual insurance amount as on invoice date and time shall be applicable. Any change in insurance price between final payment and policy issuance date shall be adjusted with the dealership at the time of vehicle invoice.

If you already have personal accident cover, you can opt out of it.

Currently, for insurance policy issued, own damage insurance cover is valid for one year and third-party Insurance is valid for 5 years from the date of your invoice. The details of the policy shall be shared by the insurer after vehicle invoice.

No. Currently we are providing motor vehicle insurance from “Bajaj Allianz General Insurance Co. Ltd.” and are in the process of onboarding more insurance providers in a phased manner. If you wish to buy other insurance, you can opt out of online insurance and purchase the insurance policy offline. You may contact your dealership to assist you in purchase of insurance policy.

You can modify or update the insurance plan from the selected provider till you make final payment. Once final payment is made, no changes are allowed.

You have to submit proof of identity, proof of address documents. Vehicle documents will be submitted by your dealer. The list of acceptable documents are mentioned while uploading the documents on website.

As per regulations, Insurance policy is mandatory for registration and use of vehicle. Your vehicle registration will happen only after having a valid insurance policy.

No. You must have a valid vehicle insurance policy for registration.

Please contact insurance service provider or visit their website to get the details and documents required for insurance claim submission. Alternately, contact dealership to get assistance for insurance claim process.

Currently, Bajaj Finance Limited is our partner for providing instant online vehicle finance for vehicle purchases on our website. We are in the process of onboarding more finance partners in a phased manner.

Once you book a vehicle online and verify your documents at dealership, you can apply for online finance by logging into website. Navigate to “My bookings”, Click on “Procced to purchase” on the booked vehicle, select insurance plan and click on “apply” displayed next to “Get instant online finance”.
Please note – you shall be redirected to financer website to complete the online loan application. The details (like name, mobile number, email ID, date of birth, address, model, but not limited to) shared by you with us are pre-populated in the finance application. You shall provide additional details, as required, and complete the loan application. Once loan application is processed by the financer, you shall be redirected back to our website to complete the remaining process.
In case you opt-out of insurance online, you may contact your dealership to complete rest of the purchase process offline

In most cases, the finance request status is processed instantly within 30 minutes and loan sanction letter is shared with you. In case you do not receive the online sanction or status update within half an hour, please contact financier representative.
If your loan request is not sanctioned online, please contact financier to submit additional details to process your loan application. Alternately, the representative from the financier shall get in touch with you. Please note, your loan sanction is subject to verification of the PAN card and other documents provided.

You can opt-out of loan applied online as long as it is not approved or not sanctioned or DO is not generated. Once loan is approved, you cannot make any changes online. For any such requests, please contact selected finance provider for feasible options.

Processing fees as mentioned by finance partner (currently Bajaj Finance Limited) will be applicable. The exact amount depends on the amount of finance you have opted or the amount as sanctioned by the finance partner.

Hypothecation charges are levied by RTO for registration of vehicles on finance, wherein the vehicle is hypothecated to the Financier till all dues are received by the Financier.

You can contact dealership or the selected financier representative. Otherwise, you may opt-out of the loan online and take a finance from any financier offline.

You can make the changes online as long as the loan is not approved. For any such requests, you may contact selected financier representative.

Your finance provider may provide you with pre-closure options. Please contact the financier representative for more details.

You may contact dealership and ask them to reset your details, post which you can upload correct documents and re-apply for insurance and finance, as required. Your loan sanction is subject to verification of the PAN card and other documents provided.

If you have not made the final payment to dealership, please visit our website to opt-out of finance. In addition, immediately inform dealership & your financier about change in your loan preference, so that they can stop the loan processing.

Any additional accessories, services, or subscriptions, as available for your booked vehicle, will be displayed in the Add-Ons section, that can be added to your purchase, before making the final payment.

The add-ons can be mandatory or optional. All the mandatory add-ons will be pre-selected by default for your purchase and can’t be unselected. The optional add-ons can be added to the purchase as required by you for corresponding accessories or services.

The add-on (accessories / services / subscriptions) may not be available for online purchase for some vehicles. Please contact dealership to learn more about available add-ons and to purchase add-ons (accessories / services) directly.

You can remove the add-on till you make final payment. Once payment is made, no changes are allowed.

You can purchase add-ons online till you make final payment. Once payment is made, no changes are allowed. However, please contact dealership to buy add-ons directly at dealership.

For add-ons which are exclusively available only online, for e.g. data pack subscription for Chetak, you may buy it online at any time after vehicle delivery. You shall login to website and navigate to “My Vehicles” to purchase / review data pack subscription online.

The details provided during booking are indicative. Based on actual insurance plan selected (if opted for online purchase), finance (if opted), Ex-showroom price as on date, RTO charges and add-ons purchased (if any), the final amount is recalculated, which may be different than the indicative amount mentioned during booking.

Our dealership is in process of allocating a vehicle to you. Dealership shall inform you about making final payment once vehicle is allocated.

Note: Under extra-ordinary, unforeseen and unavoidable circumstances, we may have to cancel your vehicle booking. In such cases, your dealer will get in touch with you for cancellation process and refund.

Once dealership processes your booking for final payment, you shall receive an email and SMS to make the final payment. You may make final payment on website or pay directly at dealership.

Through our payment gateway partner, we provide most of the online payment options such as

• Credit Cards
• Debit Cards
• Mobile Wallets
• Netbanking
• EMI (select partners)

Part Payment option on website enables you to make partial online payments in batches of smaller amounts, until the final pending amount becomes zero. Using Part Payment, you can make payment from multiple accounts to complete the purchase of your vehicle. For online payment using UPI or Rupay Debit cards, you may choose to make part payments online within the daily limits. Currently, for online payments using UPI or Rupay Debit cards - no gateway fees is charged to customers. Terms and conditions apply.

Yes. You can make multiple part payments online using multiple payment options available. The part payment provides you flexibility to make online payments in batches as per your cards / bank/UPIs daily transaction limits.

If the total pending amount is less than the minimum amount for the part payment, you can make the full payment and need not select the part payment option

Yes. You can make the final payment to the dealership directly. The subsequent vehicle allocation, registration and insurance details may be viewed on the website.

For online final payment, customer shall pay the amount including the applicable payment gateway charges. For payment using Rupay debit cards and UPI payments, the payment gateway fee is not charged to you. The actual amount payable including gateway charges are displayed on the payment gateway page.
Please note, once the online payment is made, it cannot be reversed. Terms and conditions apply.

There is a possibility of revision of vehicle prices, the on-road price of the vehicle as on vehicle invoice date is treated as final amount payable. Hence, there may be difference in the amount you paid earlier vs the invoice price. You can pay the differential price by visiting website or directly to dealer. All details shall be made available on the website and on an online statement for complete transparency.

In case of reduction in the vehicle price as on invoice date vs the amount you paid (booking amount + final amount), the differential amount will be refunded to you manually by your dealership, please coordinate with dealership.

No. Once final payment is made, you cannot cancel the vehicle booking.

No. Once final payment is made, you cannot change the details submitted for registration. In case of any exceptions, please contact your dealership directly.

We take utmost efforts to make the vehicle available to you in quickest time possible, but there may be delays in deliveries due to unavoidable circumstances.

I want to make final payment but getting a message "wait for final payment”
Our dealership is in process of allocating a vehicle to you. Dealership shall inform you about making final payment once vehicle is allocated.
Note: Under extra-ordinary, unforeseen and unavoidable circumstances, we may have to cancel your vehicle booking. In such cases, your dealer will get in touch with you for cancellation process and refund.

Generally, RTO office sends SMS notifications with registration statuses and details. Please check the messages received on the mobile number provided for RTO registration.
Alternately, please contact your dealership.

Please contact your dealership to complete the process. Alternately, please contact our customer care at customersupport@chetak.com .

All the receipts generated by dealership will be available for you to download from the website anytime. Please contact your dealership to get invoice receipt. If the receipts are already generated by dealership but you were facing issues to download it online, please contact our customer care at customersupport@chetak.com.

The vehicle RTO registrations are governed by respective state governments. Many states allow registration of more than one vehicle with same name. However, some states have limit on total number of vehicles an individual can register. Please contact your dealership to know the RTO rules and regulations applicable in your state.
Please note - For electric vehicles, the central government / state government subsidies are applicable on purchase of only one electric vehicle (any model, any make).

Yes. After online booking, at the time of uploading documents for KYC and RTO details, you can provide documents and submit the details of the concerned person on whose name you want to Register the vehicle. Also, please ensure that you submit and get all RTO documents and get these documents physically verified at dealership.
Please note - If any finance is approved in different name than RTO registration name, it needs to be re-applied.

Yes. You can register vehicle with different mobile number & name, than the details used for registration on website. Please ensure all the details & documents submitted after online booking, for RTO registration are in the name of the person in whose name the vehicle needs to be registered.

No. Test ride is free of cost. Due to Covid19 pandemic, sharing of helmets is banned. It is mandatory for you to carry your own helmet for a test ride. You can avail it by booking a slot online and visiting dealership to experience Chetak test ride.

On the website, you can provide a valid mobile number of a person in whose name the vehicle needs to be registered. Please contact your dealership for details.

The documents uploaded by you on the website and verified at the dealership are sufficient for RTO registration.
If there is need for any additional documents, the dealership shall get in touch with you directly

Registration with RTO department usually takes 3-7 working days. In some cases, it may take longer. When the process is initiated with RTO, you should receive the status updates on the RTO registered mobile number from RTO department directly. Please contact your dealership for details.

Please contact your dealership immediately after final payment for registration-related requests and details. No changes are permitted once dealership submits the details to RTO for vehicle registration.

RC book is sent directly from the RTO to you. It typically takes about 60 days for delivery to the postal address provided by you for registration.