We are here to answer all your questions. You can browse the frequently asked questions and if you don´t find the answer you are looking for, please do not hesitate to e-mail us at customersupport@chetak.com
Chetak is available in Premium model.
Chetak premium is offered in four different colours - Hazelnut, Velluto Russo (Red), Indigo Metallic (Blue), and Brooklyn Black.
Chetak offers 3 ride modes. 2 Forward - Eco and Sports and 1 Reverse. In Eco Mode, the Chetak automatically detects your need for extra power and can switch to Sports mode and then back to Eco Mode. The Reverse mode allows you to gracefully back out of parking slots.
You may use any normal 220V, 5A, 3 pin earthed socket to Charge your Chetak with the provided Chetak charging cable and pin adapter. In such a case, the consumer is responsible for any damage to the Chetak onboard equipment due to voltage above 270V rms or any other electrical issues or malfunction at charging place.
In addition, you may purchase Chetak branded home charging Box, that protects your charging cable and Chetak from voltage and current surges from the electricity supply line. It also secures your Chetak charging cable so that it can be connected and disconnected only by the owner. While it is not compulsory for you to purchase a home charging box, it is strongly recommended that you do so.
The Chetak lithium-ion battery is designed to last for 70000 kms which normally takes 7 years, provided the user ensures the lithium-ion battery is kept charged above 15% of capacity and used regularly. We offer a warranty of 3 years or 50000 kms (whichever comes earlier).
In all lithium-ion battery Electric Vehicles the battery capacity, and hence specified range, reduces with time, use and cumulative charge-discharge cycles. A lithium-ion Battery is considered acceptable and within specified life when it has upto 70% capacity of a brand new battery.
While designing the Chetak, safety of the rider and vehicle is of paramount consideration. There have been conscious choices made at every step to ensure a safe & incident-free ownership experience.
Chetak uses high quality advanced chemistry Lithium Ion cells sourced directly from only reputed top-quality manufacturers in the world. We validate cell consistency and use automated sorting and batching prior to battery assembly. Within the battery itself, we use multiple internal safety measures like a Current Interruption Device that isolates the cell in any event of specific malperformance.
With over 75 years of expertise in the automotive industry, we have strived to strike the right balance between battery safety, battery life and performance delivery in the Chetak. Our proprietary Battery Management System and Motor Controller work together to deliver the appropriate performance while monitoring battery health to prevent the occurrence of any unfortunate incidents. The top speed capability of the Chetak is hence restricted, keeping the above in mind.
Chetak uses an integrated on-board charger, similar to those found on cars, to ensure that there is no potential misuse of the charger and charging parameters. Safety features like automatic earth detection, broken neutral detection, voltage and current surge isolation is implemented internally within the vehicle itself with no dependence on outside equipment. Further, Chetak prohibits use of fast charging to ensure that the battery is never in the range where safety could potentially be compromised.
Chetak is a ground up design for the hot, dusty and varied Indian environment. Apart from IP67 water resistance rating, Chetak implements super-efficient heat transfer solutions with the use of a powerful fan to cool the battery at any point in time. You can hear the operation of this powerful fan during charging and occasionally whilst riding the scooter. You can experience the heat removal from the battery and other electronic systems by standing behind the Chetak when the fan is running.
Any automobile is susceptible to risk due to the inherent energy density of the fuel stored in the vehicle’s energy storage unit (similar to a tank of petrol present in most automobile). Chetak stores its energy – electricity- in its battery and is designed to operate safely and reliably in all seasons and terrains, provided the following basic care is taken by users.
Charging must be done in dry conditions from a sheltered and earthed standard 3 pin plug point in good condition with a 10A rated MCB for protection. This is essential for safety and installation of the charging point should be done by a competent electrician. Where possible, Chetak recommends use of industrial socket complying with IEC 60309 (15A, single-phase)
Chetak is sold with its own charging cable that has inbuilt safety devices to isolate the vehicle and charger in-case there is any earthing leakage or isolation. The Charging cable is a primary safety device supporting IEC 60309 industrial standard with a snap-on adapter for the standard household 3 pin 5A socket. Never use any other cable for charging! You are welcome to purchase additional OEM charging cables from your Chetak dealership, if you desire.
Any vehicle is prone to deterioration with use. This is due to the effect of vibration, temperature, moisture etc. Only a Chetak Authorised workshop has all the necessary tools and qualified technicians to check and restore your vehicle hardware and software to its technically correct condition. Please ensure that you have your Chetak serviced as indicated in your owners manual. You may locate your nearest authorised Chetak service station on www.chetak.com
• If you see smoke/fire or feel excessive heat. Stop the vehicle at an open space and maintain safe distance.
• In the unlikely event, extinguish fire by using a large and sustained amount of water.
• Please call and inform your Chetak Dealership for assistance.
Chetak offers a warranty 50000 km or 3 year (whichever comes earlier) on the product and the Lithium-ion battery. The auxillary battery has a warranty of 18 months and tyres have a warranty of 12 months. Warranty is effective from the date of the Chetak sales invoice.
The replacement or repair of part under warranty, including the lithium-ion battery, shall at the sole discretion of Bajaj Auto Ltd. Warranty on auxillary battery and tyres shall be at the sole discretion of their respective manufacturers. Warranty and any claim arising thereof is subject to the jurisdiction of the courts of Pune only.
While booking a Chetak on website, you will get the indicative breakup of total on-road price.
The on-road price on the date and time of final vehicle sale invoice is treated as final and binding.
Chetak prices may vary across cities and states. Please refer the price breakup provided for your city / state during booking.
Ex-showroom price in a city is the same for all dealerships in that city.
No. The prices mentioned during booking are indicative, as on the date of booking. The price as on final vehicle sale Invoice date is treated as final and binding.
FAME-II subsidy benefit, as approved by department of heavy industries, Govt. of India, is available on purchase of the Chetak. The FAME-II subsidy amount is displayed in the price breakup at the time of online booking.
Please note, the subsidy is available for a customer only on purchase of one electric vehicle (any make, any type of electric vehicle) and subject to approval from department of heavy industries, Govt. of India. Customer who has already availed subsidy benefit on any electric vehicle (any make, any type of electric vehicle) is not eligible for claiming FAME subsidy on the subsequent electric vehicles purchased.
The customer shall provide an undertaking with regard to FAME subsidy. The vehicle is sold subject to such an undertaking. Bajaj Chetak shall not be responsible for the veracity of the said undertaking and any liabilities or consequences arising in case of false undertaking shall be the sole responsibility of the customer. Further, the customer shall indemnify Bajaj Chetak or any of its associated parties against any losses or liabilities incurred by Bajaj Chetak or any of its associated parties in the event of such losses or liabilities arising out of a false undertaking.
The final price at the time of invoice is inclusive of approved subsidies and customer shall make the full payment as on date and time of vehicle invoice.
Each State Govt. has its own policy on electric two wheelers. Any State Govt. subsidy that is provided to Bajaj Auto Ltd. as the manufacturer of Chetak, is passed on directly to the buyer in accordance with the applicable State Govt. policies. This would be reflected suitably in the price details under the heading of State Govt. subsidy (wherever applicable). Any State Govt. subsidy such as reduced registration charges or road tax would reflect as actual figures under road tax and registration. Other State Govt. subsidies may need to be claimed directly by the buyer from the Govt. in which case they are not shown in the price payable by a buyer. Buyers are advised to check with their respective State Govt. websites on the procedure for claiming subsidy. Terms & Conditions apply.
Some state Governments may offer subsidy on purchase of electric vehicle, where customers have to directly claim the subsidy benefits from the respective state Govt. department after vehicle delivery. In such cases, customer shall submit the claim to state Government department, as per the defined process in respective state. The documents required shall be provided by dealership at the time of vehicle delivery.
No. The state Government subsidy offered by various state Government makes it mandatory to purchase and register a vehicle in same state where the customer is residing and getting a vehicle registered.
As agreed by you during purchase of Chetak and declaration submitted, the subsidy provided to you in advance at the time of purchase is subject to approval from the respective Govt. departments. In case of subsidy rejection by the Govt. department, the dealership shall get in touch with you for the balance payment to dealership.
We take utmost efforts to make the Chetak available to you in quickest time possible, but there may be delays in deliveries due to unavoidable circumstances.
You can contact dealership to know the expected vehicle allocation and RTO registration details.
Generally, RTO office sends SMS notifications with registration statuses and details. Please check the messages received on the mobile number provided for RTO registration.
Alternately, please contact your dealership.
As per Govt. / RTO rules, you are allowed to register more than one vehicle in your name. However due to FAME-II and/or state subsidy rules for Govt subsidy, a person may purchase only one electric vehicle with subsidy.
Please contact dealership in case of RTO registration in someone else's name.
Please note - If any finance is approved in different name than RTO registration name, it is necessary to reapply for finance in the name of the registered owner, a co-applicant may be required.
Also, ensure you submit and get all RTO documents verified by dealership.
Yes. You can register Chetak with different mobile number than the registered mobile number. Please ensure all the details & documents submitted online for RTO registration are in the name of the person in whose name the vehicle needs to be registered. Please contact your dealership for details.
On the website, post booking at the time of KYC/RTO document upload, you can provide a valid mobile number of a person in whose name the vehicle needs to be registered. Alternatively, you may contact your dealership for details.
The documents uploaded by you on the website and verified at the dealership are sufficient for RTO registration. The list of documents that needs to be provided can be viewed online in the KYC/RTO document upload section, post booking
If there is need for any additional documents, the dealership will get in touch with you directly.
Registration with RTO dept. usually takes 3-7 working days. In some cases, it may take longer. When the process is initiated with RTO, you should receive the status updates on the RTO registered mobile number from RTO dept. directly. Please contact your dealership for details.
Please contact your dealership immediately after final payment for registration-related requests and details.
RC book is sent directly from the RTO to you. It takes up to 60 days for delivery to the postal address provided by you for registration.
List of cities where Chetak is available for purchase, can be viewed online. Click here to view the list of operational states and dealerships.
Once we launch Chetak in new cities, we also announce it on our social media channels. You may also track us on social media. The links are provided at the bottom of the webpage.
No. You need to register the Chetak at the city of the dealership where you have purchased the Chetak. Chetak dealership shall deliver a registered vehicle with a fitted High Security Number Plate (HSRP) to a customer.
It may be possible if you have proof of residence in your relatives city acceptable to the RTO. Kindly check with the Chetak dealership.
A list of chetak dealerships can be viewed on the website. Click here to view the list of operational states and dealerships.
Data Pack subscription is available for connected vehicle, Chetak, which provides near real time status on vehicle battery, range, historical information on recent trips, SMS, System alerts, map-based navigation to reach from your current location to vehicle, riding tips etc. among many other features through Chetak app available on google play store and apple store. The connected vehicle services on Chetak app works through vehicle-app-specific data plan.
Purchase of a data pack is not mandatory. It’s entirely at the option of the consumer. If a data pack is not purchased, the Chetak App on a customer’s mobile shall be limited to , Owner’s manual and limited in-app functionalities through blue-tooth connectivity with a vehicle (provided the vehicle supports Bluetooth). All other functions and alerts shall not be available.
The data pack is a separate purchase and not included in the vehicle price of the Chetak. Once Chetak is booked, data pack can be purchased online by visiting Add-On section in your booking. If you have not purchased data pack and your vehicle is already invoiced or delivered, you may visit website and purchase a data pack by visiting “My Vehicles” and then renew data pack.
The data pack subscription charges as applicable on the date will be displayed on the add-on and my vehicles page. The total amount payable includes GST. Currently, we provide data pack with 1 year validity period. For new purchases, the validity period starts from the date of vehicle invoice, whereas for data renewals, it is effective from the date of renewal.
The data pack charges are subject to change without any prior notice and prices as applicable on the date and time of invoice shall be applicable.
You can buy a data pack online anytime post-purchase by visiting My Vehicle section for the selected vehicle. In the My Vehicle section of the selected vehicle, click on data renewal and data pack shall get activated within 24 hrs after successful payment.
Data renewal is required for the users who are using Chetak app and the data pack purchased during vehicle purchase is either expired or due for expiry in next 30 days as well as for customers who haven’t purchased a data pack subscription during vehicle purchase but wishes to buy at later date.
Log into your account using the registered mobile number. In the My Vehicle section of the selected vehicle, click on “Data renewal” where status of your current subscription will be displayed, with a provision to make a payment and renew your data pack online.
The renewal charges as applicable on the date will be displayed on the data renewal page in my vehicles section on the website. The total amount payable includes GST. Payment gateway fees shall be charged extra as per selected mode of payment on gateway page.
The data renewal charges are subject to change without any prior notice.
Currently, data renewal plan with a validity of 365 days is available for renewal. Any new plans with shorter or longer duration introduced or revised in future will be displayed on “data renewal” page for selection and renewal.
Currently data renewal plan comes with a validity period of 365 days and you cannot choose validity period. Any new plans with shorter or longer duration introduced or revised from time to time will be displayed on “data renewal” page for selection.
Please ensure to login using the registered mobile number that was used for booking the Chetak online. If you are not able to login or do not remember the registered mobile number or no longer have access to the registered mobile number, please contact our customer care at customersupport@chetak.com
Data renewal may take upto 24 hrs. If the latest details are not reflecting in Chetak app even after 24 hrs, please reach out to your Chetak dealership or contact our customer care at customersupport@chetak.com
It is not mandatory to use Chetak app or renew the data plan. However, it is recommended to download My Chetak app for accessing owner’s manual.
No. Once you make a payment and renew data plan, you cannot cancel it. No refunds shall be provided after successful renewal.
We send email and SMS confirmation after successful renewal. The renewal details are also available in “data renewal” section after login to www.chetak.com.
In the event the payment has been deducted but the renewal is unsuccessful, reach out to your Chetak dealership or contact our customer care at customersupport@chetak.com
Chetak is a connected vehicle app on google play store and apple store for smartphone users, which provides near real time status on vehicle battery / range, historical information on recent trips, SMS / System alerts, map-based navigation to reach from your current location to vehicle. Riding tips etc. among other features.
Chetak app can be used by all Chetak owners and their emergency / family contacts to keep connected to vehicle from anywhere anytime.
A registered Chetak vehicle owner with active vehicle-app-specific data plan and emergency contacts added by Chetak owner in Chetak app can use the app features. The number of emergency contacts and features available to them are limited. This vehicle-app-specific data plan is separate & independent from any existing mobile service provider’s data plan being used by the Customer for their mobile data requirement.
During a delivery of Chetak, dealership team shall guide you with process to download, install and pair my chetak app with your vehicle. Alternately, you can visit Google Play store or Apple store to search, download and install “Chetak” app. For any help, please reach out to your Chetak dealership.
During a vehicle delivery, dealership shall guide to download, install, register and pair your vehicle on the Chetak App. Alternately, user manual is available on My Chetak app to help you with pairing a vehicle on app.
No. The connected device features are exclusively available on the Chetak app only for the customers with active vehicle-app-specific data plan.
Yes. Customer shall be required to have an active vehicle-app-specific data plan to use Chetak App. Upon expiry of the active plan, Customer shall be required to purchase and subsequently renew the data pack to continue to use the services offered through My Chetak app. Currently, data packs are available with 1 year plan only.
Yes. You can purchase a data plan through data renewal process and start using Chetak app. In the My Vehicle section for the respective purchased vehicle, click on “Data renewal” to make a payment to purchase a new plan / renew an existing data pack online. Please ensure you have downloaded the Chetak app on your smartphone and paired your Chetak with Chetak app.
A home charging Box is a special socket available for electric vehicle, Chetak, that protects your charging cable and Chetak from voltage and current surges from the electricity supply line. It also secures your Chetak charging cable so that it can be connected and disconnected only by the owner.
While it is not compulsory for you to purchase a home charging box, it is strongly recommended that you do so. You may use any normal 220V, 5A, 3 pin earthed socket to Charge your Chetak with the provided Chetak charging cable and pin adapter. In such a case, the consumer is responsible for any damage to the Chetak onboard equipment due to voltage above 270V rms.
The Chetak charging box is an accessory / add-on and not included in the price of the Chetak vehicle. It is available for purchase online at the time of buying the Chetak at the price displayed in add-on section for customers who have booked a Chetak. You may also purchase the Chetak Charging Box at any later time manually from the selected dealership.
The charging box price is subject to change without prior notice and price as applicable on the date of invoice shall be applicable.
No Bajaj Auto Ltd. does not provide any installation services for home charging box.
Your dealership may offer installation services through a skilled electrician. Please check with your dealership. It may also be installed by you through your own electrician. Kindly note we always advise the use of a 10 A MCB on the electric line to the Chetak Charging Box.
To book a Chetak, click on Buy Now button on chetak.com
Click here to visit FAQs for online booking and purchase process. You may contact your dealership to assist you with the booking and purchase process or contact our customer care at customersupport@chetak.com
Chetak booking currently requires an online payment amount of Rs. 2000. Kindly note booking cancellation charges are currently Rs 1000.
The booking amount paid in advance, will be adjusted against the final payment of the vehicle at invoicing. Note: Booking amount may change without any prior notice. The booking and cancellation amounts mentioned during online booking applies.
Purchase of Chetak is currently limited to one vehicle per customer. In case your family members, relatives or friends want to buy Chetak, they need to create their own login accounts.
No. Chetak bookings are accepted only online. Click on “Buy now” to book a Chetak online.
No. Final price depends on your selection of insurance, finance, add-ons etc and are applicable on the date of invoicing your Chetak after making full payment. All Prices, including the ex-showroom price of the Chetak, mentioned at the time of booking are as on the date of booking and for your reference only. Bajaj Auto and its dealerships may change price and/ or product without any prior notice. Price applicable for purchase shall be as on the date of final invoice. Customer may accept or cancel the booking.
Yes, you can modify the booked vehicle and change it to the desired colour as per availability with the same dealership from whom you made the booking payment. The booking modification is allowed till you make complete payment to dealership. No changes are allowed once the final payment is made.
No. Once booking payment is made, you cannot change the dealer. All payments are made by you directly to the dealership that you have selected.
No. Booking is confirmed with a payment of token amount and it does not confirm you delivery of vehicle. You must complete submission and verification of documents for registration /subsidy to the satisfaction of your dealership, finalise insurance and make final payment to ensure shipment, allocation, registration and delivery of Chetak.
We take utmost efforts to make the Chetak available to you in quickest time possible, but there may be delays in deliveries due to unavoidable circumstances. There is no guarantee implicit or otherwise on the delivery schedule or price of the Chetak. Bajaj Auto reserves the right to change or modify the product (i.e. Chetak) at any point in time without prior notice.
No. You are required to have identity and address proof at the city of the selected dealership for RTO registration in that city.
If booking is made with incorrect details, the dealership shall reject your booking and cancel the same. Applicable cancellation fee will be charged.
Refer Terms and Conditions or visit dealership for further clarifications.
In case of booking with wrong details, you shall need to cancel your booking and applicable cancellation fee will be charged.
Click on Book a Test ride option available to select nearby dealer and your preferred date and time to avail test ride. You shall need to register to book a test ride.
All test rides are offered only at the designated dealership.
Wait for sometime to get a confirmation from dealership. If your test ride is scheduled on the same or next day, we suggest you to speak directly with the dealer to confirm your test ride.
Yes. It is mandatory to have a driving license to take a test ride. You are requested to upload a driving license while booking a test ride and carry the original physical driving license to the dealership for taking a test ride. Due to Covid19 pandemic, sharing of helmets is banned. It is mandatory for you to carry your own helmet for a test ride.
No. it is not mandatory to take a test ride to book Chetak. You can directly book a Chetak online without test ride.
Yes. You are can re-schedule your test ride.
Please visit online to cancel your test ride. Alternately, you can inform dealership to cancel your test ride.
We recommend you experience the Chetak by taking a test ride.
In case of unavoidable circumstances, your dealer may cancel test ride request. You can re-book a test ride online.
Click on Book a Test ride option from navigation menu to re-book your test ride.
No. Test ride is free of cost. Due to Covid19 pandemic, sharing of helmets is banned. It is mandatory for you to carry your own helmet for a test ride. You can avail it by booking a slot online and visiting dealership to experience Chetak test ride.
You are expected to visit your selected Dealership for taking a test ride. Test rides are offered only from Chetak Dealerships or Experience Centers.
Yes. You can take more than one test ride of Chetak. Once you complete 1st test ride, you may visit the website and book a test ride again.