FREQUENTLY ASKED QUESTIONS

Chetak is available in Premium model.
Chetak premium is offered in four different colours - Hazelnut, Velluto Russo (Red), Indigo Metallic (Blue), and Brooklyn Black.

Chetak offers 3 ride modes. 2 Forward - Eco and Sports and 1 Reverse. In Eco Mode, the Chetak automatically detects your need for extra power and can switch to Sports mode and then back to Eco Mode. The Reverse mode allows you to gracefully back out of parking slots.

The Chetak has a class-leading range of 90 km (under IDC as per AIS 040) in Eco Mode on a full charge with a new battery.
The range obtained by a user shall depend on factors such as: age of the battery, road and traffic conditions, changes in elevation, tyre condition and inflation, riding style, load on the vehicle, use of electrical accessories such as lamps and horn and mobile phone charging etc.

You may use any normal 220V, 5A, 3 pin earthed socket to Charge your Chetak with the provided Chetak charging cable and pin adapter. In such a case, the consumer is responsible for any damage to the Chetak onboard equipment due to voltage above 270V rms or any other electrical issues or malfunction at charging place.
In addition, you may purchase Chetak branded home charging Box, that protects your charging cable and Chetak from voltage and current surges from the electricity supply line. It also secures your Chetak charging cable so that it can be connected and disconnected only by the owner. While it is not compulsory for you to purchase a home charging box, it is strongly recommended that you do so.

The Chetak lithium-ion battery is designed to last for 70000 kms which normally takes 7 years, provided the user ensures the lithium-ion battery is kept charged above 15% of capacity and used regularly. We offer a warranty of 3 years or 50000 kms (whichever comes earlier).
In all lithium-ion battery Electric Vehicles the battery capacity, and hence specified range, reduces with time, use and cumulative charge-discharge cycles. A lithium-ion Battery is considered acceptable and within specified life when it has upto 70% capacity of a brand new battery.

While designing the Chetak, safety of the rider and vehicle is of paramount consideration. There have been conscious choices made at every step to ensure a safe & incident-free ownership experience.

• • Use of high quality battery cells

  Chetak uses high quality advanced chemistry Lithium Ion cells sourced directly from only reputed top-quality manufacturers in the world. We validate cell consistency and use automated sorting and batching prior to battery assembly. Within the battery itself, we use multiple internal safety measures like a Current Interruption Device that isolates the cell in any event of specific malperformance.




• • Implementation of stringent performance management solution

  With over 75 years of expertise in the automotive industry, we have strived to strike the right balance between battery safety, battery life and performance delivery in the Chetak. Our proprietary Battery Management System and Motor Controller work together to deliver the appropriate performance while monitoring battery health to prevent the occurrence of any unfortunate incidents. The top speed capability of the Chetak is hence restricted, keeping the above in mind.




• • Charging only through an on-board Charger

  Chetak uses an integrated on-board charger, similar to those found on cars, to ensure that there is no potential misuse of the charger and charging parameters. Safety features like automatic earth detection, broken neutral detection, voltage and current surge isolation is implemented internally within the vehicle itself with no dependence on outside equipment. Further, Chetak prohibits use of fast charging to ensure that the battery is never in the range where safety could potentially be compromised.




• • Designed for, not adapted to, Indian conditions

  Chetak is a ground up design for the hot, dusty and varied Indian environment. Apart from IP67 water resistance rating, Chetak implements super-efficient heat transfer solutions with the use of a powerful fan to cool the battery at any point in time. You can hear the operation of this powerful fan during charging and occasionally whilst riding the scooter. You can experience the heat removal from the battery and other electronic systems by standing behind the Chetak when the fan is running.

Any automobile is susceptible to risk due to the inherent energy density of the fuel stored in the vehicle’s energy storage unit (similar to a tank of petrol present in most automobile). Chetak stores its energy – electricity- in its battery and is designed to operate safely and reliably in all seasons and terrains, provided the following basic care is taken by users.

• • Charge from an earthed AC 220V 5A three pin household socket that is earthed and in good condition

  Charging must be done in dry conditions from a sheltered and earthed standard 3 pin plug point in good condition with a 10A rated MCB for protection. This is essential for safety and installation of the charging point should be done by a competent electrician. Where possible, Chetak recommends use of industrial socket complying with IEC 60309 (15A, single-phase)




• • Usage with the genuine charging cable only

  Chetak is sold with its own charging cable that has inbuilt safety devices to isolate the vehicle and charger in-case there is any earthing leakage or isolation. The Charging cable is a primary safety device supporting IEC 60309 industrial standard with a snap-on adapter for the standard household 3 pin 5A socket. Never use any other cable for charging! You are welcome to purchase additional OEM charging cables from your Chetak dealership, if you desire.




• • Service at specified scheduled intervals at authorised workshop only.

  Any vehicle is prone to deterioration with use. This is due to the effect of vibration, temperature, moisture etc. Only a Chetak Authorised workshop has all the necessary tools and qualified technicians to check and restore your vehicle hardware and software to its technically correct condition. Please ensure that you have your Chetak serviced as indicated in your owners manual. You may locate your nearest authorised Chetak service station on www.chetak.com

• • If you see smoke/fire or feel excessive heat. Stop the vehicle at an open space and maintain safe distance.

• • In the unlikely event, extinguish fire by using a large and sustained amount of water.

• • Please call and inform your Chetak Dealership for assistance.

Chetak offers a warranty 50000 km or 3 year (whichever comes earlier) on the product and the Lithium-ion battery. The auxillary battery has a warranty of 18 months and tyres have a warranty of 12 months. Warranty is effective from the date of the Chetak sales invoice.
The replacement or repair of part under warranty, including the lithium-ion battery, shall at the sole discretion of Bajaj Auto Ltd. Warranty on auxillary battery and tyres shall be at the sole discretion of their respective manufacturers. Warranty and any claim arising thereof is subject to the jurisdiction of the courts of Pune only.

While booking a Chetak on website, you will get the indicative breakup of total on-road price.
The on-road price on the date and time of final vehicle sale invoice is treated as final and binding.

Chetak prices may vary across cities and states. Please refer the price breakup provided for your city / state during booking.

Ex-showroom price in a city is the same for all dealerships in that city.

No. The prices mentioned during booking are indicative, as on the date of booking. The price as on final vehicle sale Invoice date is treated as final and binding.

FAME-II subsidy benefit, as approved by department of heavy industries, Govt. of India, is available on purchase of the Chetak. The FAME-II subsidy amount is displayed in the price breakup at the time of online booking.
Please note, the subsidy is available for a customer only on purchase of one electric vehicle (any make, any type of electric vehicle) and subject to approval from department of heavy industries, Govt. of India. Customer who has already availed subsidy benefit on any electric vehicle (any make, any type of electric vehicle) is not eligible for claiming FAME subsidy on the subsequent electric vehicles purchased.
The customer shall provide an undertaking with regard to FAME subsidy. The vehicle is sold subject to such an undertaking. Bajaj Chetak shall not be responsible for the veracity of the said undertaking and any liabilities or consequences arising in case of false undertaking shall be the sole responsibility of the customer. Further, the customer shall indemnify Bajaj Chetak or any of its associated parties against any losses or liabilities incurred by Bajaj Chetak or any of its associated parties in the event of such losses or liabilities arising out of a false undertaking.
The final price at the time of invoice is inclusive of approved subsidies and customer shall make the full payment as on date and time of vehicle invoice.

Each State Govt. has its own policy on electric two wheelers. Any State Govt. subsidy that is provided to Bajaj Auto Ltd. as the manufacturer of Chetak, is passed on directly to the buyer in accordance with the applicable State Govt. policies. This would be reflected suitably in the price details under the heading of State Govt. subsidy (wherever applicable). Any State Govt. subsidy such as reduced registration charges or road tax would reflect as actual figures under road tax and registration. Other State Govt. subsidies may need to be claimed directly by the buyer from the Govt. in which case they are not shown in the price payable by a buyer. Buyers are advised to check with their respective State Govt. websites on the procedure for claiming subsidy. Terms & Conditions apply.

Some state Governments may offer subsidy on purchase of electric vehicle, where customers have to directly claim the subsidy benefits from the respective state Govt. department after vehicle delivery. In such cases, customer shall submit the claim to state Government department, as per the defined process in respective state. The documents required shall be provided by dealership at the time of vehicle delivery.

No. The state Government subsidy offered by various state Government makes it mandatory to purchase and register a vehicle in same state where the customer is residing and getting a vehicle registered.

As agreed by you during purchase of Chetak and declaration submitted, the subsidy provided to you in advance at the time of purchase is subject to approval from the respective Govt. departments. In case of subsidy rejection by the Govt. department, the dealership shall get in touch with you for the balance payment to dealership.

We take utmost efforts to make the Chetak available to you in quickest time possible, but there may be delays in deliveries due to unavoidable circumstances.
You can contact dealership to know the expected vehicle allocation and RTO registration details.

Generally, RTO office sends SMS notifications with registration statuses and details. Please check the messages received on the mobile number provided for RTO registration.
Alternately, please contact your dealership.

As per Govt. / RTO rules, you are allowed to register more than one vehicle in your name. However due to FAME-II and/or state subsidy rules for Govt subsidy, a person may purchase only one electric vehicle with subsidy.

Please contact dealership in case of RTO registration in someone else's name.
Please note - If any finance is approved in different name than RTO registration name, it is necessary to reapply for finance in the name of the registered owner, a co-applicant may be required.
Also, ensure you submit and get all RTO documents verified by dealership.

Yes. You can register Chetak with different mobile number than the registered mobile number. Please ensure all the details & documents submitted online for RTO registration are in the name of the person in whose name the vehicle needs to be registered. Please contact your dealership for details.

On the website, post booking at the time of KYC/RTO document upload, you can provide a valid mobile number of a person in whose name the vehicle needs to be registered. Alternatively, you may contact your dealership for details.

The documents uploaded by you on the website and verified at the dealership are sufficient for RTO registration. The list of documents that needs to be provided can be viewed online in the KYC/RTO document upload section, post booking
If there is need for any additional documents, the dealership will get in touch with you directly.

Registration with RTO dept. usually takes 3-7 working days. In some cases, it may take longer. When the process is initiated with RTO, you should receive the status updates on the RTO registered mobile number from RTO dept. directly. Please contact your dealership for details.

Please contact your dealership immediately after final payment for registration-related requests and details.

RC book is sent directly from the RTO to you. It takes up to 60 days for delivery to the postal address provided by you for registration.

List of cities where Chetak is available for purchase, can be viewed online. Click here to view the list of operational states and dealerships.
Once we launch Chetak in new cities, we also announce it on our social media channels. You may also track us on social media. The links are provided at the bottom of the webpage.

No. You need to register the Chetak at the city of the dealership where you have purchased the Chetak. Chetak dealership shall deliver a registered vehicle with a fitted High Security Number Plate (HSRP) to a customer.

It may be possible if you have proof of residence in your relatives city acceptable to the RTO. Kindly check with the Chetak dealership.

A list of chetak dealerships can be viewed on the website. Click here to view the list of operational states and dealerships.