FREQUENTLY ASKED QUESTIONS

We are here to answer all your questions. You can browse the frequently asked questions and if you don´t find the answer you are looking for, please do not hesitate to e-mail us atcustomersupport@chetak.com

Registration / Login

How can I register on chetak website?

Please enter your 10 digit valid mobile number. OTP (One time password) will be sent to your mobile number, post OTP validation, you will be registered.

I haven't received OTP to register / login

Please validate the 10 digit mobile number entered. You may request OTP again by clicking on ""re-send OTP"". At maximum, you can request OTP 5 times, after which your account will be temporarily locked for safety reasons."

I'm not able to register / login due to multiple OTP requests

Please ensure you enter the latest OTP received. If problem persists, wait for few minutes and then login / register.

My account is locked

When you request OTP more than 5 times within short period, your account gets temporarily locked. Please revisit after 30 mins to register / login.

Can I change my registration phone number?

No. Your registered mobile number is not allowed to be changed. If you wish to change it, please get in touch with our customer support team.

I changed my phone number, now I'm not able to login using old mobile number

Once a mobile number is validated, it cannot be changed. If your mobile number is no more valid. Please get in touch with our customer support team at +91 77 09 08 4000.

How I can login using facebook, google account?

Enter your mobile number and then proceed to login using Facebook, google logos provided on the website.

I'm less than 18 years, can I create my account online and book Chetak?

No. As per our terms and conditions, if you are below 18 years old, you are not authorised to create account.

Test Ride

How do I book test ride?

"Click onBook rideoption available to select nearby dealer and your preferred date and time to avail test ride. Post test ride, you can provide your feedback online."

I have booked a test ride slot but haven't received confirmation from dealer yet

Wait for sometime to get a confirmation from dealership. If your test ride is scheduled on the same or next day, we suggest you to speak with dealer to confirm your test ride.

Do I need to have Driving license to take a test ride?

Yes. It is mandatory to have a driving license to take a test ride. You are requested to upload a driving license while booking a test ride and carry a physical copy to dealership while taking a test ride

Is it mandatory to take a test ride to book Chetak?

No. it is not mandatory to take a test ride to book Chetak. You can directly book a Chetak online without test ride.

I want to re-schedule my test ride

Yes. You are can re-schedule your test ride.

I want to cancel my test ride

"Please visit online to cancel your test ride. Alternately, you can inform dealership to cancel your test ride. We recommend you to experience Chetak by taking a test ride."

Dealer cancelled my test ride

In case of unavoidable circumstances, your dealer may cancel test ride request. You can re-book a test ride online.

How I can re-book test ride?

Click onTest rideoption from navigation menu to re-book your test ride.

My selected time slot is greyed out on website

Due to high requests of test ride, your preferred date / slot may not be available for test ride. We suggest you to select a date & time slot from the available ones.

Are there any charges for taking a test ride?

No. Test ride is free of cost. You can avail it by booking a slot online and visiting dealership to experience Chetak test ride.

Can I choose a location for test ride?

No. You are expected to visit Dealership for taking a test ride.

Can I take test rides more than once?

Yes. You can take more than one test rides of Chetak. Once you complete 1st test ride, you may visit the website and book a test ride again.

Vehicle Booking

How to book a chetak online?

It's very simple!! Follow below mentioned 3 easy steps process to book a Chetak online -
Step 1: Create your account & complete the profile by providing basic details.

Step 2: Proceed to book Chetak by selecting a varient, colour, preferred dealer.

Step 3: Make online payment of booking amount.

Once you make online payment of booking amount, you should receive booking confirmation. We will also send an email and SMS with booking & payment details for future reference.

Note:Due to Govt. guidance on COVID-19, manufacture of Chetak has currently stopped. If you have already booked a Chetak, you shall receive information on email. New bookings are currently suspended.

When will booking reopen?

If you have registered on the website, we shall let you know when bookings are reopened. At this stage it depends on Govt. advise and progress of COVID-19 at our factory and at all or vendors.

How much payment I have to make to book a chetak?

"We have opened Chetak bookings online with a token booking payment amount of Rs. 2000.
The booking amount paid in advance, will be adjusted against the final payment of the vehicle during invoice.
Note: Booking amount may change without any prior notice. The booking amouont mentioned during online booking applies."

Can I book / buy more than one Chetak?

"Currently, with one account on Chetak website, you can buy only one Chetak.
In case your family members, relatives need more Chetaks, You may guide them to book using online process."

Can I make booking payment directly to dealer?

"No. Chetak bookings are allowed only through the online website.
At later stage, you can opt out of online process and make the remaining final payment directly to dealer."

Are the prices mentioned during booking are final?

The prices mentioned at the time of booking are indicative and for your reference perspective only.

Can I change vehicle colour after booking?

No. Once your booking is confirmed, you are not allowed to change colour. You may cancel this booking and make a new booking with preferred colour. Cancellation charges will apply.

Can I change dealer after booking?

No. You are allowed to change dealer only till booking payment. Once booking payment is made, you cannot change dealer.

Does my booking confirmation confirms delivery of Chetak to me?

"No. Booking is confirmed with a payment of token amount and it does not confirm you delivery of vehicle. You must complete the selection of insurance, documents for registration etc either online or physically at the dealership, and make final payment to ensure allocation, registration and delivery of Chetak.
We take utmost efforts to make the Chetak available to you in quickest time possible, but there may be delays in deliveries due to unavoidable circumstances."

I belong to a city where Chetak is still not available. Can I still book it online?

"No. You are required to have address proof from the city of the dealership you select for the purpose of registration at that city RTO.
If booking is made with incorrect details, the dealership shall reject your booking and cancel the same. Applicable cancellation fee will be charged.
Refer terms and conditions or visit dealership for further clarifications."

I booked a Chetak mistakenly with wrong city / dealer.

In case of booking with wrong details, your booking will be cancelled and applicable cancellation fee will be charged.

Booking Payment

What is the booking amount I have to pay for booking a Chetak online?

"We are accepting online bookings of Chetak with a payment of Rs. 2000. The booking amount paid in advance, will be adjusted against the final payment of the vehicle during invoice.
Note: Booking amount may change without any prior notice. The booking amouont mentioned during online booking applies."

Can I book a chetak directly with Dealer?

"No. Bookings for Chetak are allowed only through online website. Please register online and book your Chetak.
You may take help from our customer support team at +91 77 09 08 4000 or visit dealership for any assistance in online booking."

What are the modes of payment available for online payment?

"You can pay using any of below mode of payments -
- Credit Card
- Debit Card
- Net banking
- Wallets
- UPI
While making a payment, you will see the list of banks, wallet partners supported."

Can I pay cash to my dealer for booking?

No. You have to make online payment for confirmation of your booking. Until the payment is confirmed your order number will not be generated.

What is the booking amount I have to pay for booking a Chetak online?

"We are accepting online bookings of Chetak with a payment of Rs. 2000. The booking amount paid in advance, will be adjusted against the final payment of the vehicle during invoice.
Note: Booking amount may change without any prior notice. The booking amouont mentioned during online booking applies."

Are there extra charges for online payment for booking?

"For all booking payments as a special gesture, your dealership has waived the transaction charges.
For all other payments (i.e. final payment) gateway fees will be charged extra. This amount shall be directly visible on the payment gateway page and your dealership receives only the final payment amount due to him as per the invoice."

My payment status is failed, but money is deducted from my account

"Don't worry. If your money is deducted, it will be refunded directly by the payment gateway within 5 working days to the same account through which you made the payment.
If you do not receive the refund within 5 working days from transaction date, please get in touch with our customer support team at +91 77 09 08 4000."

Can I make partial payment for booking?

No. You need to make the entire booking amount payment using single mode of payment.

Can I pay booking account using multiple accounts?

"No. Once you select a mode of payment, the entire amount will be deducted from the single account for booking.
Please ensure your account have sufficient balance / credit limit to make entire booking payment."

My payment is rejected, what should I do now?

"Don't worry. If your money is deducted, it will be refunded within 5 working days to the same account through which you made the payment.
You can go ahead and make fresh payment to confirm booking of Chetak."

I booked Chetak online, what are the next steps?

Please continue online purchase process by uploading documents, selecting insurance, finance etc.

I booked Chetak online, can I now opt out of online purchase process and complete it directly with dealer?

We recommend you to continue the process on website. If you wish to switch to manual process, you can contact dealer directly. Please note - the selections and payment made for booking on website will be available with dealership and you have to continue the remaining process and process manually.

Booking Cancellation & Refund

Can I cancel my booking?

"Yes. You are allowed to cancel the booking till you make final payment.
However, once you make final payment, cancellation is not permitted and refund shall not be entertained."

What are the cancellation charges?

As per terms and conditions agreed by you, we are charging Rs. 1000 towards cancellation fees for your booking.

I haven't received the booking amount after cancellation?

"Don't worry. The refund process may take up to 5 working days. The refund amount will be transferred to the same account through which you made the booking payment.
If you do not receive the refund within 5 working days from transaction date, please get in touch with our customer support team at +91 77 09 08 4000."

I cancelled my booking, can I rebook again?

"Yes. We would be happy to get you back. You can login on the website and book a Chetak once again.
For cancelled booking, the amount will be refunded back to you in 5 working days."

Insurance

Who is insurance provider for online booking?

For online bookings of Chetak, we are providing insurance services from "Bajaj Allianz General Insurance Co. Ltd."

What are the insurance plans available for online purchase?

"In partnership with Bajaj Allianz General Insurance, we are currently providing Basic plan and Silver plans. In addition, you may opt for Personal accident covert, 24 X 7 Spot assistant & Vehicle replacement options.
Your final premium amount will be calculated based on the plan and add-ons selected."

Is it mandatory to opt for personal accident cover?

If you already have personal accident cover, you can opt out of it.

What is the validity of insurance?

Insurance policy is valid for 5 years from the date of your vehicle registration for third party policy.

What is included in insurance?

Basic plan includes, one year of comprehensive coverage and five years of basic third party liability (i.e. maximum 5 years).

Can I change the insurance service provider online?

No. You cannot change the insurance service provider online. If you wish to buy other insurance, you have opt out of online process and complete the purchase directly with dealer.

What are the documents required for availing insurance?

You have to submit proof of identity, proof of address documents. Vehicle documents will be submitted by your dealer. The acceptable documents are mentioned while uploading the documents on website.

I do not want to buy insurance

As per regulations, Insurance policy is mandatory for registration and use of vehicle. Your vehicle registration will happen only after having a valid insurance policy.

Can I get vehicle registration and delivery without insurance?

No. You must have a vehicle insurance policy for registration.

What the terms & conditions of Bajaj Allianz insurance policy ?

Finance / Vehicle Loan

Who is finance / loan provider for online booking?

Bajaj Finance Limited is our online partner for availing finance scheme for purchase of Chetak

What is the processing fee for vehicle loan?

Processing fees as mentioned by Bajaj Finance will be applicable. The exact amount depends on the amount of finance you have opted or sanctioned by Bajaj Finance Ltd.

What is hypothecation charges and why I have to pay?

Hypothecation charges are levied by RTO for registration of vehicles on finance, wherein the vehicle is hypothecated to finance service provider till closure of finance amount.

What is co-applicant and when I need to have co-applicant?

You need a co-applicant when you are financially dependent on family members or have low / variable monthly income. Having a co-applicant with regular income increases your chances of loan approval for required amount.

If I add co-applicant, is my vehicle registered in joint names?

No. Your vehicle with RTO will be registered in your name only.

My online loan request is rejected

Please contact dealership & Bajaj Finance representative at dealership.

What is the status of my online finance request?

In most cases, the finance request status is communicated to you within half an hour through SMS and email. In case you do not receive the status update from us, please contact your dealership or customer support centre at +91 77 09 08 4000.

Can I change the loan tenure or EMI amount online?

Once loan is approved, you cannot make any changes online. For any such requests, please contact Bajaj finance representative at dealership or Bajaj Finance customer support centre at +91 86 98 01 01 01.

Can I close my loan before completion of tenure?

Bajaj Finance Limited may provide you with pre-closure options. Please contact Bajaj Finance customer support centre at +91 86 98 01 01 01 for more details.

I do not have PAN card, can I still avail loan?

No. PAN card is mandatory to avail Finance online.

By mistake, I entered wrong PAN card, how to get it corrected?

Please contact your dealership and Bajaj Finance representative. Your finance eligibility may change as per PAN card provided.

Loan is sanctioned for me, can I out of it before registration?

Once loan is approved, you cannot make any changes online. For any such requests, please contact Bajaj finance representative at dealership to check feasible options.

Document Upload and Verification

What are the documents I need to submit?

When you reach document upload step in online website, you will be displayed the details of documents required to be uploaded. Please ensure you upload all required documents in required formats.

Which document formats and size supported?

We support images (.jpg, .jpeg, .png) and PDF formats of up to 1 MB (per document) on website.

Can I submit my parents / spouse's documents?

The documents submitted are for KYC, insurance, finance and RTO vehicle registration purpose. Please ensure you submit proper documents.

Can I submit documents directly to dealer?

"With new Chetak, we are encouraging paperless and eco-friendly transactions. Hence, it is mandatory to upload the required documents.
Please carry original documents for verification at Dealership"

I do not have some of the documents required

Please check the list of documents required for identify proof, address proof, finance and RTO registration purpose. Without valid documents, the process cannot be taken forward.

My submitted documents are not verified by dealer

"You are expected to visit Dealership as per date and slot booked by you for physical verification of the documents. Once documents are physically verified by Dealer, it will be updated on the website.
In case, physical verification at dealership is completed, but the online website is still showing it as pending, please contact your dealership or our customer support team at +91 77 09 08 4000"

By mistake, I submitted wrong documents on website

Please visit dealership with original documents and get the documents corrected.

By mistake, I entered wrong Aadhar, PAN card number

Please visit dealership with original documents and get the documents numbers corrected.

Do I need to schedule appointment with dealer for document verification?

Yes. Once you upload the documents, please schedule an appointment on the website for physical verification at dealership.

Charging station installation

I have purchased Chetak, do I need to pay extra for home charging kit?

No. You do not have to pay extra to buy home charging kit. As a limited period offer, it is provided along with the vehicle.

How to avail charging station inspection and installation service?

On the website, once your final payment is confirmed, you can opt for charging station inspection and installation by selecting preferred date and time slot for inspection and installation. You can contact dealership for any details.

Can I schedule preferred time for visit?

Yes. You can select preferred inspection & installation date and time slot. Installation service provider will get in touch with you directly.

Are there extra charges for charging station inspection and installation?

For a limited period, Home charging inspection and installation is offered as a complementary service to the customers who have opted to make final payment online. The service is free for surface installation only, any additional activity like drilling holes or cabling in excess of 5 meters shall be payable by the customer directly to the installation service provider. Subsequently, installation charges (if any) mentioned on the website during selection of date and slot for charging station inspection will apply. You have choice to opt-out of this.

I do not want inspection and installation

You have choice to opt out of charging station inspection and installation process. We recommend installation from authorised personnel.

Why home charging installation is not available in my area?

Home charging installation service is available within the city limits in which vehicle is purchased & registered. Please contact your dealer to check complimentary installation service availability in your area. Our dealer and installation partner may provide service to your address at additional costs, please check with your dealer.

I have opted out of charging installation, when can I get home charging kit?

In case you have opted out of home charging option or your residence is outside the city limits, home charging kit will be provided to you during vehicle delivery.

I have opted out of charging installation, how can I get it installed at my residence?

Please ensure safe and proper installation of home charging unit by a professional electrician. Alternately, on request, dealership may arrange services from home charging partner to install home charging kit where you can make the payment directly to dealership or home charging partner, as conveyed by dealership. BAL and its dealerships hold no responsibility for unsafe installation or usage related issues or complaints pertaining to home charging kit installed by unauthorised personnel.

I have decided to pay directly at dealership, how can I get it installed at my residence?

When you decide to pay directly at dealership, home charging kit will be provided to you during vehicle delivery.

Final Payment

Final amount is different than amount mentioned during booking

The details provided during booking are indicative. Based on actual insurance plan selected, finance (if opted), amendments to ex-showroom price as on date & RTO charges, the final amount is recalculated, which may be different than the indicative amount mentioned during booking.

I want to make final payment, but getting a message "wait for final payment"

"We are in process of allocating a Chetak to you. Dealership will inform you about making final payment once vehicle is allocated to dealership.
Note: Under extra-ordinary, unforeseen and unavoidable circumstances, we may have to cancel your vehicle booking. In such cases, your dealer will get in touch with you for cancellation process and refund."

How can I make final payment?

"You will receive an email and SMS from us when your dealership is ready to accept final payment. Post that, you will be able to make a final payment on website.
Alternately, you can opt out of online process and contact dealership to make the final payment directly to the dealer. "

Can I make the final payment directly to dealer?

Yes. You can make the final payment to the dealership directly. The subsequent vehicle allocation, registration and insurance details will be available on the website.

Why I'm charged extra money for online payment?

The payment gateway fees will be charged for online payment.

I paid final amount, but dealer is requesting to make differential amount payment

"There is a possibility of revision of vehicle prices, the on-road price of the vehicle as on vehicle invoice date is treated as final amount payable. Hence, there may be difference in the amount you paid earlier vs the invoice price. You can pay the differential price by visiting website or directly to dealer.
In case of reduction in the vehicle price as on invoice date vs the amount you paid (booking amount + final amount), the differential amount will be refunded to you, please coordinate with dealership."

Can I cancel my vehicle after final payment?

No. Once final payment is made, you cannot cancel the vehicle booking.

Can I change the registration details after final payment?

"No. Once final payment is made, you cannot change the details submitted for registration.
In case of any exceptions, please contact your dealership directly."

Vehicle Registration & Delivery

I have booked Chetak, but not receiving any updates on vehicle allocation, RTO registration and delivery

Deliveries of Chetak Premium has started. Bookings made by 29 February 2020 are estimated to be shipped by September quarter. For bookings made after 29 February 2020, vehicles shall be shipped by BAL to dealerships after September 2020 quarter. This unforeseen delay is due to COVID-19, affecting production.
Orders shall be serviced by dealership in booking sequence, subject to document verification and final payment being received by dealership. Terms and conditions apply.
You need to visit the dealership for verification of original documents required for registration / FAME-II subsidy / loan approval as may be applicable.
Dealership shall contact you for making final payment only once vehicles against your booking dates have been received at the dealership.

My vehicle registration status is pending since long

"Generally, RTO office sends SMS notifications with registration statuses and details. Please check the messages received on the mobile number provided for RTO registration.
Alternately, please contact your dealership."

Vehicle is allocated to me, but invoice is not generated since long

Please contact your dealership to get the invoice generated.

I'm not able to download invoice receipt

"Please contact your dealership to get invoice receipt.
Alternately, you can contact our customer support team to get invoice receipt."

Can I register more than 1 Chetak in my name with RTO

"As per Govt. / RTO rules, you are allowed to register more than one vehicle in your name.
On Chetak website, we are currently allowing one vehicle per registered customer only."

Can I get Chetak registered in my parent / spouse's name

"Please contact dealership in case of RTO registration in someone else's name.
Please note - If any finance is approved in different name than RTO registration name, it needs to be re-applied, co-applicant may be required.
Also, ensure you submit and get all RTO documents verified by dealership."

Can I register a chetak in my wife's name?

"Yes. You can register Chetak with different mobile number than registered mobile number. Please ensure all the details & documents submitted online for RTO registration are in the name of person in whose name the vehicle needs to be registered.
Please contact your dealership for details."

How can I use different mobile number for RTO registration?

"On the website, you can provide a valid mobile number of a person in whose name the vehicle needs to be registered.
Please contact your dealership for details."

Do I need to submit any extra documents for RTO registration?

"The documents uploaded by you on the website and verified at dealership are sufficient for RTO registration.
If there is need of any additional documents, dealership will get in touch with you directly."

How much time registration takes?

"Registration with RTO dept. usually takes 3-5 working days. In some cases, it may take longer. When the process is initiated with RTO, you should receive the status updates on the RTO registered mobile number from RTO dept. directly.
Please contact your dealership for details."

I want to get a special number for my Chetak

Please contact your dealership immediately after final payment for registration related requests and details.

When I will receive my RC book?

"RC book takes up to 60 days for delivery to the postal address provided by you for registration.You can check the status online at -https://parivahan.gov.in/rcdlstatus/

Vehicle - Serviceability

When it will be launched in my city?

"On launch, Chetak is available for customers in Pune & Bangalore.
You can submit your details on our website and subscribe to receive information once we launch Chetak in your city."

Can I buy a Chetak and get it registered in my hometown where it is not launched yet?

No. For RTO registration, your proof of identity (PoI) & proof of address (PoA) documents must be from the city in which you are making a purchase & registration of a vehicle.

My relatives stay in a city where Chetak is launched. Can I buy it in my name from that city?

No. For RTO registration, your proof of identity (PoI) & proof of address (PoA) documents must be from the city in which you are making a purchase & registration of a vehicle.

Which dealers are selling Chetak?

"While booking a Chetak on website, you will see the list of dealerships who are selling Chetak.
Alternately, you can get in touch with our customer support team at +91 77 09 08 4000 to know the dealerships near you."

Vehicle - Prices

What is the on-road price of Chetak?

"While booking a Chetak on website, you will get the indicative breakup of total on-road price.
The on-road price at the time of invoicing is treated as final and binding."

Are Chetak prices same across cities?

"Chetak prices may vary across cities and states.
Please refer the price breakup provided for your city / state during booking. "

Will there by any price different across different dealers in my city?

The dealerships may offer additional discounts, special offers. You can check with dealerships for any promotional offers.

Is price mentioned during booking remains fixed till delivery?

No. The prices mentioned during booking are indicative, as on the date of booking. The price as on invoice date is treated as final and binding.

Are there any changes to ex-showroom prices or subsidy?

Ex-showroom price has been simplified to include all subsidies. The effective price for the vehicle remains unchanged.

What is FAME II subsidy?

"The FAME India (Faster Adoption and Manufacture of Electric Vehicles), is a part of the National Electric Mobility Mission Plan.
Scheme is an incentive scheme is launched by Ministry of Heavy Industries and Public Enterprises, Govt. of India to incentivize the production and promotion of eco-friendly vehicles in the country.
The objective of the scheme is to promote electric mobility through financial incentives for enhancing electric vehicle production and creation of electric transportation infrastructure.
Refer more details on https://fame2.heavyindustry.gov.in/Index.aspx"

How much is FAME subsidy amount for Chetak

"The subsidy amount is decided by Govt. authorities. The total subsidy benefits, once approved, will be passed on to you.
In case of subsidy rejections. Please make the remaining payment directly to dealer.
Please contact your dealership to know eligibility, process and subsidy amount."

Can I avail FAME subsidy if I have already availed it for other vehicle?

No. As per Government of India regulations under FAME II, a customer can avail FAME II subsidy only once.

Is FAME II subsidy for 2 wheelers available across country?

"FAME II subsidy for electric 2 wheelers is available across most part of the country.
Please check with your dealership for confirmation on availability of the scheme in your city."

What is the process to avail FAME II subsidy?

"Once you make final payment, please contact your dealership to check FAME II subsidy - eligibility & process.
Your dealership is expected to complete the process, post validation of documentations and eligibility."

My dealer informed me that I'm not eligible for FAM II subsidy. Can I cancel by vehicle booking.

"We do not allow vehicle cancellation after final payment.
Please contact your dealer directly. "